Silver Service Plan – $45/ month
- Limited Technical Text/Email Chat Support within 48 hours During Weekday Business Hours (M-F 9am-5pm)
- On-Site Response Within One Week During Weekday Business Hours (M-F 9am-5pm)
- Reduce Rate For On-Site Service Calls ($150 for initial visit)
- Network & Wi-Fi Monitoring
Gold Service Plan – $75/ month
- Unlimited Technical Phone/Text/Email Chat Support During Weekday Business Hours (M-F 9am-5pm)
- On-Site Response Within 72 Hours During Weekday Business Hours (M-F 9am-5pm)
- Proactive System Monitoring & Access Support
- Reduce Rate For On-Site Service Calls ($100 for initial visit)
- Remote Programming (One Hour Per Month)
- Network & Wi-Fi Monitoring
Platinum Service Plan – $150/ month
- Unlimited Technical Phone/Text/Email Chat Support 24/7 (Dedicated Phone Number)
- On-Site Response (if needed) Within 24 Hours During Weekday Business Hours (M-F 9am-5pm)
- Proactive System Monitoring & Access Support
- Savant Cloud Backup
- Reduce Rate For On-Site Service ($55 for initial visit)
- Remote Programming (Two Hours Per Month)
- Complimentary Preventive Maintenance Visit (One Visit Per Year)
- Upgrade Equipment Discounts (5%)
- Network & Wi-Fi Monitoring
- Recorded Surveillance Footage Retrieval
- Service Equipment Loaners
Executive/Business Service Plan – Request a Quote
- Unlimited Technical Phone/Text/Email Chat Support 24/7 (Dedicated Phone Number)
- On-Site Response (if needed) Within 24 Hours During Weekday Business Hours (M-F 9am-5pm)
- Proactive System Monitoring & Access Support
- Savant Cloud/Password Backup
- Reduced Rate for On-Site Service ($55 per hour)
- Remote Programming (Unlimited)
- Complimentary Preventive Maintenance Visit (Two Visits Per Year)
- Upgrade Equipment Discounts (10%)
- Network & Wi-Fi Monitoring
- Recorded Surveillance Footage Retrieval
- Service Equipment Loaners
- Covers Multiple Properties
SERVICE PLANS FAQ
Why do I need a Service Agreement?
While we strive to provide the best service possible, electronics can experience problems over time. Our service agreements can provide maintenance and remote service capabilities that minimize the downtime you may experience and reduce or eliminate unexpected costs.
Is Smart Home Technology Reliable?
Smart home products have come a long way and are much more reliable than ever before. That being said, these products are much more sophisticated and just like any electronics, can experience problems. We do our best to make sure the products we sell have lower failure rates, but rarely is technology 100% problem-free.
What if I choose not to be on a Service Agreement?
We will always provide the best service possible for our clients. Our service agreements are for those who want services that go above and beyond basic expectations. With preventive maintenance in some of our programs, we can proactively prevent many problems from occurring. Most dealers are not able to offer this higher level of service option, but we want to make sure that every client has the option to get service that meets their needs. If any person is not on a service plan most services will carry a fee that may or may not outweigh the cost of a service plan.
How are the plans paid?
We will send an initial invoice which then we will manually convert to a recurring bill with your saved card information. If your invoice is not paid that month you will forfeit any and all benefits that your service plan provided.
Can I cancel at any time?
Yes, of course. Just email us and we will cancel your service plan. Just keep in mind that once canceled you will lose any and all benefits that your service plan provided. To get the best possible services from us we do recommend you stay on a service plan.